Online Payment FAQ
What methods of payment do you accept?
→ Payment is made using VISA, Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes. Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12 PM PST (3 PM EST), your order ships that business day, or else it ships the next business day.
If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html
✚ How do I send an interact E-transfer?
→ If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
Google is a great tool, and if you search “your bank name” + Interac E-transfer in Google.ca, you should easily find instructions on how to send a transfer with your financial institution.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
✚ What are the shipping fees?
→ Shipping & handling charges are set to match the rates from Canada Post. If you spend $99.00 or more shipping is FREE!
✚ I’ve sent my E-transfer. What next?
→ Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).
If we receive your E-transfer by 12:00 pm PST Monday to Friday, your order will ship the same business day or else it’ll ship the following business day.
Once your order has shipped, tracking info will be sent by email.
✚ What will happen to my order if I don’t submit E-payment?
→ Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer.
If we do not receive your payment within 24 hours, your order will be cancelled.